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islamic relief representatives in pakistan arranging emergency aid to be distributed to victims of the pakistan floods where most needed

Our supporter promise

Fundraising Regulator

Islamic Relief proudly works with the Fundraising Regulator, an independent body who set and maintain the standards for charitable fundraising.

Fundraising regulator logo

The role of the Fundraising Regulator is as follows:

  • To set and promote the standards for fundraising practice (‘the code’ and associated rulebooks) in consultation with the public, fundraising stakeholders and legislators.
  • To investigate cases where fundraising practices have led to significant public concern.
  • To adjudicate complaints from the public about fundraising practice, where these cannot be resolved by the charities themselves.
  • To operate a fundraising preference service to enable individuals to manage their contact with charities.
  • Where poor fundraising practice is judged to have taken place, recommend best practice guidance and take proportionate remedial action.

We promise to be honest, fair and open about our fundraising with you, our supporters.

Find out more on the Fundraising Regulator website.

Read our policy to find out more about giving feedback or making a complaint.

Our Supporter Promise

Our generous supporters enable us to fund the life-saving work we do at Islamic Relief. Without your support we simply would not be able to respond to the humanitarian crises around the world. We value your trust, and work hard to offer the best possible supporter experience.

We pledge the following:


We are committed to the highest standards

  • We will adhere to the Fundraising Regulator Code of Fundraising Practice.
  • We will comply with the law as it applies to charities and fundraising.
  • We will do all we can to ensure third parties, volunteers and fundraising contractors who work with us to raise funds comply with the Code, the law and this promise.
  • We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice.


We are transparent, honest and open

  • We will always be truthful.
  • We will be clear about who we are, what we do, and how your gift is used.
  • We will give a clear explanation of how you can make a donation.
  • We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.
  • We will ensure our complaints process is clear and easily accessible.


We are accountable and responsible

  • We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
  • We will keep your details safe, and we will never sell or swap your data.
  • We will have a complaints procedure, a copy of which is available on our website or available on request.
  • Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.
  • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.
  • We will only ever engage in fundraising partnerships that do not undermine our values or mission.
  • We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.


We are fair and responsible

  • We will respect the rights, dignity and privacy of our supporters and beneficiaries.
  • Where the law requires we will gain your consent before contacting you to fundraise, and we will never cold call members of the general public.
  • We will do our utmost to address any concerns in relation to supporters in vulnerable circumstances.
  • We will take care not to use any images or words that intentionally cause distress or anxiety.

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